Introduction
TheWorks Internet, LLC (TheWorks) has zero tolerance for Unsolicited Broadcast Email and Unsolicited Commercial Email (“UBE/UCE”, commonly known as “Spam”) whether originating from customers, from customers' customers, or from customers that provide services, which are used to support UBE/UCE.

Definition
TheWorks defines UBE/UCE as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender, including but not limited to advertising, surveys, information pieces, third party spamming, website addresses, sales, and auctions.

The Policy

(1) Theworks’ customers, and customers of TheWorks’ customers or any downstream customers, are prohibited from sending and shall not allow their connection to TheWorks to be used for sending UBE/UCE. Mail senders are required to maintain records that verify, on a case-by-case basis, that explicit affirmative permission was obtained from recipients before mailing. Lack of such records can be considered, at TheWorks’ sole discretion, proof that permission was not obtained.

(2) TheWorks’ customers are responsible for ensuring that they, their customers, and their respective agents and contractors abide by this policy. TheWorks’ customers will be held responsible for all traffic either sent via their connection to TheWorks or sent elsewhere using support services provided via their connection to TheWorks. "Support services" includes hosting websites, electronic mailboxes, telephony gateways, IRC servers, sale of spamming software or other similar services. Customers are also responsible for ensuring that they do not advertise or promote themselves through UBE/UCE.

(3) TheWorks may charge customer and customer shall pay $500.00 per valid UBE/UCE complaint of which TheWorks is notified.

(4) If TheWorks receives a complaint, it will be forwarded to customer for a response and complete resolution. If within twenty-four (24) hours there is no response indicating complete resolution, TheWorks may block traffic to and from the IP address involved in the UBE/UCE complaint until TheWorks is convinced that the problem is resolved and preventative measures have been implemented to prevent the violation from recurring. If TheWorks receives repeat complaints indicating that a problem has not been resolved, TheWorks may block traffic to and from the IP address(es) or, in its sole discretion, to the customer involved in the UBE/UCE complaint until TheWorks is convinced that the problem is resolved. The customer is responsible for all UBE/UCE that passes through its connection to TheWorks.

(5) TheWorks also reserves the right to block traffic to and from the IP address(es) involved in hacking, and/or port scanning.

(6) Customers whose connection to TheWorks is used to provide services to support UBE/UCE are subject to suspension of services upon two (2) hours’ notification.

(7) If you run a mail server, you must maintain a mailbox and read mail to postmaster@(your domain). You must also ensure that you run a closed system, that is to say NO UBE/UCE may be relayed through your server. If we receive a complaint of UBE/UCE coming from a host IP located on your network, we will contact you and ask that you close relaying on your system. If you do not do so within 48 hours of initial notice we WILL block all port 25 traffic to all of your hosts, until you can prove resolution.

(8) In addition, from time to time, TheWorks blocks third party IP addresses that TheWorks believes are used for the distribution of UBE/UCE or are designated as open relays. Any blocking of such IP addresses shall prevent TheWorks customers from sending or receiving traffic to and from such IP addresses.

(9) Standard Mail Box settings:  Mail Box capacity will be limited to 25 megabytes.  Messages will be retained for no longer than 30 days.  Inactive mail boxes will be retained for no longer than 60 days.  If you feel that you need more than 25 megabytes of email storage space, there is additional $5 per month charge for each additional 25 megabytes.  It is recommended that your email is retrieved via Microsoft Outlook or Outlook Express.  By configuring your Outlook/Outlook Express client to download your email from our server into your computer, the 25 megabyte limitation will not be an issue.  For instructions on how to setup your mail client, please call our technical support staff at (559) 261-4444, or click here for a brief walkthrough.

What does this mean?

(1) You must provide us with contact information for us to notify you regarding compliance with these provisions. E-mail and phones/cell phones are best, but we will attempt contact via pager as well.

(2) You must educate your customers about UBE/UCE to ensure compliance with these provisions.

(3) You must promptly investigate and satisfactorily deal with any UBE/UCE complaints forwarded to you.

(4) When using a mailing list, you must confirm that the recipients on the mailing lists have requested or otherwise affirmatively accepted receipt of any materials to be sent by you.

(5) If you host websites, we suggest that you use a minimum of one IP address per customer so that TheWorks has the ability to block only that customer which is distributing UBE/UCE.

Why this Policy?
Unlike senders of traditional "junk mail" who are required to pay for envelopes, materials and postage, senders of UBE/UCE can, given the nature of the internet, impose enormous costs on the recipients of their messages at little or no cost to themselves. Costs imposed on UBE/UCE recipients include ISP bandwidth used to deliver UBE/UCE, additional IP infrastructure needed to handle UBE/UCE, and time and money wasted in filtering out and deleting UBE/UCE. TheWorks believes that users of the internet should not be forced to incur such expenses without their consent. As a result, TheWorks believes that the elimination of UBE/UCE will result in a better and less expensive Internet experience for all Internet users and will allow TheWorks Internet to provide better and more efficient service to its customers.

Rev. 20020201, CCC